About Us
Our mission is to provide innovative, flexible and high quality support to individuals with a disability, their families and support network to improve their quality of life.
For over 16 years, Emotional Balance has been a source of support for individuals with emotional, psychological, and physical needs, extending our services from Brisbane and the Gold Coast to the Sunshine Coast, Darling Downs, and surrounding areas. Recently, we've expanded our reach into the Northern Territory and New South Wales, furthering our commitment to providing comprehensive care to a wider community. We are driven by the belief that every person deserves to lead a fulfilling life, and we are dedicated to creating a safe, nurturing, and supportive environment for all.
Since 2016, we have proudly been a registered NDIS provider, focusing on delivering high-quality, evidence-based, person-centred Behaviour Support Services to those with approved behaviour support funding in their NDIS plans.
At Emotional Balance, our team of Behaviour Support Practitioners is committed to supporting you through difficult times with a professional, passionate, dedicated, warm, and friendly approach. We extend behaviour support services to individuals across all age groups, including children, teenagers, adults, and seniors.
Every day, we strive to empower people and their support networks, working collaboratively within a multidisciplinary team to help achieve their goals and enhance their overall quality of life.
Our Why? Statement
At Emotional Balance, our why is to empower and uplift individuals in our community. We believe that everyone deserves equal opportunities and access to essential resources, regardless of their circumstances. By providing support, education, and an empowering environment, we strive to foster positive change and assist individuals regain their independence, dignity, and hope. Our unwavering commitment to inclusivity, acceptance and compassion drives us to make a lasting impact and create a more equitable society for all.
Where we are
While our services span across Australia, our roots firmly anchor us in the vibrant landscapes of South East and South West Queensland. At Emotional Balance, we believe in the power of local connections to deliver personalised care and make a positive impact on individuals and communities alike.
Though we are proud of our dedication to accessibility, making sure that our Participants can use our services almost anywhere in Australia. We have purposefully increased our reach to include major cities, smaller towns, and even isolated corners of the nation.
Our committed staff put in endless effort to guarantee that our services are not limited by location. Whether you reside in a quiet rural area or a busy urban centre, our mission is to seamlessly provide high-quality services to fulfill your needs. This dedication is supported by a participant-centric strategy that enables us to engage and bridge the gap with people and businesses throughout Australia's varied landscapes.
Emotional Balance Strategic Plan 2023-2025
Our commitment to excellence is guided by a strategic plan designed to ensure the highest quality of care and support for the people we support and their network. Our Strategic Plan Document serves as the blueprint for our organisational goals and outlines the initiatives we have set in place to continually enhance our services.
Within this comprehensive document, you will find detailed insights into our mission, vision, and core values, along with a roadmap for the future. We are dedicated to transparent communication, and our Strategic Plan document provides a clear overview of our strategic priorities, initiatives, and the milestones we aim to achieve.
By aligning our actions with this strategic framework, we strive to deliver innovative and person-centred solutions. We invite you to explore our Strategic Plan to gain a deeper understanding of our commitment to excellence and the strategies we employ to continuously elevate the standards at Emotional Balance.
Emotional Balance Emergency & Disaster Plan
Having an emergency and disaster plan is crucial for safeguarding the well-being of our employees and participants, and ensuring the continuity of our operations in the face of unforeseen events. By proactively preparing for emergencies and disasters, we mitigate risks and minimise the potential impact on our organisation, employees, and stakeholders.
Click above to read our Emergency and Disaster Plan.
Our Mission & Vision
Our Mission
Our mission is to provide innovative, flexible and high quality support to individuals, their families and support network to improve their quality of life.
"I envision a future where our mission is not just a statement, but a guide for us towards meaningful change. As a team we will redefine possibilities, ignite passions, and create a world where every individual and their loved ones thrive and are empowered. Our team will have innovation, flexibility, and deliver high quality supports to walk besides the people that choose us to go on their journey with them." - Nic Marcon, Director
Our Vision
To become the provider of choice for individuals, individuals with a disability and their support network, delivering a personalised service to help people shape their own lives through choice and control.
Our Values
Team Collaboration
Work together as a team to provide the best possible care, for the collective good of the client, team and company. Respect the needs and feelings of others and actively seek their perspective.
Respect
We listen and learn from others, valuing different opinions, beliefs, working styles, expertise and approaches. We recognise that each person is individual and unique Always show consideration and regard for the feelings, wishes and rights of others.
Integrity
We promote authenticity and transparency, owning our responsibility and consider the impact our actions have on others. We communicate openly and honestly Take action and advocate for what is right.
Compassion
We are present for others in their time of need, listening without judgement Empathetic and understanding approach to support Communicate with sincerity, empathy and kindness.
Continuous Improvement
We value reflection and do so on a regular basis, celebrating accomplishments, identifying assets, and exploring areas for improvement so that we can continue to learn, grow and better serve our community.
Inclusive Community
We build and model a diverse, accepting community that supports self-expression and allows people to lead lives that are true to themselves without imposing personal beliefs and practices on others.
Privacy
At Emotional Balance, we prioritise the confidentiality and privacy of our Participants. We understand the sensitivity of the information shared with us, and we are committed to maintaining the highest standards of privacy protection.
Our practices align with established guidelines and regulations, as detailed in our Privacy Fact Sheet, which outlines the measures we take to safeguard your personal and sensitive information.
You can trust that your privacy is our utmost concern, and we invite you to review our Privacy Fact Sheet for a comprehensive understanding of the protective measures we have in place.